BrainLive Ordering FAQ
Twenty-five direct answers on payment, delivery, refunds, and daily use, written by the desk that processes the orders.
Every question below is one a real order raises sooner or later. Answers open in place; nothing here requires an account, a chat widget, or a wait on hold. If something is missing, the desk reads [email protected] daily.
Ordering and payment
How do I order BrainLive?
Pick a package in the table on the home page, then approve payment on the encrypted checkout the button opens. The whole process takes about two minutes, and a confirmation email follows immediately.
Is my payment secure?
Yes. Cards are processed on an encrypted checkout page run by the payment processor, not on this site. Northfield Order Services never sees or stores your card number, and nobody from the desk will ever ask for it by email or phone.
Is BrainLive a subscription?
No. Every package is a one-time charge. Nothing renews, nothing rebills, and there is no membership attached to any order.
Can I order by phone?
The desk answers questions by phone at +1 (316) 425-6190, Monday to Friday, 8:30 am to 5:00 pm Central, but payment itself happens online only, on the encrypted checkout page. That keeps card details off the phone line entirely.
Can I change or cancel my order after placing it?
Email [email protected] as soon as possible with your order number. If the parcel has not been dispatched, the desk edits or voids the charge. Once it ships, the 60-day guarantee takes over and any change becomes a simple return.
Which BrainLive package should I choose?
The 6-jar package is the one most buyers pick: $49 a jar, free shipping, and enough supply to judge the routine over a full season. If you would rather sample it first, the 2-jar starter covers 60 days.
Do you offer a coupon or promo code?
No. The package rates are the discount, $79 down to $49 a jar against the $179 regular rate. Codes published on coupon sites do not apply at the official checkout and are usually bait for clone pages.
Do you charge sales tax?
Where state law requires it, tax is calculated on the checkout page before you approve payment, so the figure you confirm is the figure charged.
Delivery and tracking
How long does delivery take?
3 to 7 business days for the contiguous US after dispatch, and dispatch happens within 1 business day of the order. Alaska, Hawaii, and PO boxes run through USPS and can take up to 10 business days.
How do I track my order?
A tracking link is emailed within 24 hours of dispatch. If it has not arrived, check the spam folder first, then write to [email protected] and the desk resends it.
Do you ship to PO boxes, Alaska, or Hawaii?
Yes, to all three, via USPS. Allow up to 10 business days for these routes.
Do you ship outside the United States?
No. This ordering page serves US addresses only, including Alaska, Hawaii, and APO/FPO military addresses.
What if my parcel arrives damaged or late?
Contact the desk with your order number and, for damage, a photo. A replacement or a refund goes out at your choice, and you never return a damaged jar.
Is the packaging discreet?
Yes. Orders travel in a plain carton with only the shipping label outside. No product name, no category hint.
Guarantee and refunds
How does the 60-day guarantee work?
Every order is covered for 60 days from the purchase date, whatever the reason. Contact the desk, follow the return instructions, and the full product cost comes back to your original card.
How do I request a refund?
Email [email protected] or call the order line with your order number. You receive the return address and a reference; once the return checks in, the refund is issued within 5 to 7 business days.
Do opened jars count?
Yes. The guarantee covers opened and finished jars alike; you return what remains, even if that is an empty jar.
When will I see the money back?
Refunds are issued within 5 to 7 business days of the return arriving, to the card that paid. Bank posting can add a day or two on top.
Product and daily use
What is BrainLive?
BrainLive is a plant-based gut-brain powder for memory and focus support. One 3 g scoop mixes into water once a day; each jar holds 30 servings, a full month.
How do I use it?
Stir one level scoop into 8 to 10 oz of water, once daily; most buyers anchor it to breakfast. The mixing guide on this site walks through it step by step.
How many servings are in a jar?
30. One jar is one month at the standard single daily scoop, which is why the packages map to 60, 90, and 180 days.
When should I notice anything?
Honest expectations: fiber-based supplements work gradually, and responses vary from person to person. That is exactly why the guarantee runs 60 days; you can evaluate two full months of daily use with the receipt still covered.
Where is BrainLive made?
In the United States, in a facility that is FDA-registered and follows current Good Manufacturing Practice (cGMP) rules.
Safety first
Can I take BrainLive with my medication?
Ask your physician or pharmacist first, and bring the jar label with the full ingredient panel to that conversation. This applies doubly if you are pregnant, nursing, or manage a chronic condition.
Is BrainLive FDA approved?
No, and no dietary supplement is. The FDA does not approve supplements; it regulates them under a separate framework. BrainLive is made in an FDA-registered, cGMP facility, and no statement on this site has been evaluated by the FDA.
Question answered? Buy BrainLive on the ordering page, or start with the price breakdown.