BrainLive Delivery, Tracking, and Contact
When the parcel leaves, when it lands, and how to reach a person in Wichita if either answer disappoints.
The short version first: BrainLive orders dispatch from the Wichita, Kansas warehouse within 1 business day, cross the contiguous US in 3 to 7 business days, and every parcel carries a tracking number that reaches your inbox within 24 hours of leaving the dock.
Dispatch, cut-off, and carriers
Orders confirmed before 2:00 pm Central on a business day are picked and handed to the carrier the same day; later orders leave the next business day. The desk ships with USPS and UPS, choosing by destination. Weekends and federal holidays pause the dock but not the queue: a Saturday order is first out on Monday.
Delivery windows by destination
- Contiguous 48 states: 3 to 7 business days after dispatch.
- Alaska, Hawaii, PO boxes, APO/FPO: USPS only, up to 10 business days.
- Outside the United States: not served from this page.
Free shipping applies to the 3-jar and 6-jar packages; the 2-jar starter carries a $9.99 flat rate that is shown before you approve payment, never after.
Tracking, step by step
A tracking link is emailed within 24 hours of dispatch. It may show "label created" for the first few hours; the first carrier scan fills it in. If the email has not arrived in a day, check spam for [email protected], then write in and the desk resends it manually.
Plain packaging
BrainLive travels in an unmarked carton with only the shipping label outside. No product name, no category hint, nothing for a porch or a mailroom to read.
If the parcel is late or damaged
A parcel that stalls past its window, or arrives with a cracked jar or a broken seal, is the desk's problem, not yours. Send your order number, and a photo if there is damage, and choose between a free replacement and a refund. Damaged jars are never returned; keep or discard them.
Returns
Returns run under the 60-day money-back guarantee. The return address and a reference number come with your refund instructions; the full terms sit on the guarantee page and in the refund policy.
Contact the order desk
Northfield Order Services, LLC
125 North Market Street, Suite 310, Wichita, KS 67202
Phone: +1 (316) 425-6190 (Monday to Friday, 8:30 am to 5:00 pm Central)
Orders: [email protected]
Help and refunds: [email protected]
One security note, worth repeating: the desk never asks for card numbers by email or by callback. Payment happens once, on the encrypted checkout page, and nowhere else.
Ready to order? Head back to buy BrainLive or review the BrainLive price breakdown first.